FAQ

A Common Service Center (CSC) is a digital service delivery point that provides various government and private services to citizens in rural and semi-urban areas. We act as a bridge between citizens and digital services.

We are located at Kavi Nazrul Metro Station, Garia, Kolkata, West Bengal 700084. You can easily reach us via metro or other local transportation.

We are open Monday to Friday from 9:00 AM to 6:00 PM and on Saturdays from 10:00 AM to 4:00 PM. We are closed on Sundays and public holidays.

We offer a wide range of services including:

• Aadhaar enrollment and update services
• PAN card application
• Government scheme registrations
• Bill payments (electricity, water, phone, etc.)
• Insurance services
• Banking and financial services
• Digital literacy training
• Document printing and scanning

While we accept walk-in customers, we recommend booking an appointment for services that require more time, such as Aadhaar enrollment or government scheme registrations, to avoid waiting time.

For Aadhaar enrollment, you need:

• Proof of Identity (POI) - Voter ID, Passport, Driving License, etc.
• Proof of Address (POA) - Utility bills, Bank statements, etc.
• Original documents for verification

For updates, bring your Aadhaar card and supporting documents for the changes.

We accept multiple payment methods:

• Cash
• UPI (Google Pay, PhonePe, Paytm)
• Debit/Credit cards
• Net banking

Our service charges are transparent and government-approved. Some services may have nominal government fees in addition to our service charges. We provide complete cost breakdown before proceeding with any service.

Yes! We offer basic digital literacy training to help citizens learn how to use computers, smartphones, internet services, and various government digital platforms. Training sessions are conducted regularly.

Absolutely! Our trained staff can assist you with filling out various online forms including government applications, scholarship forms, job applications, and more. We ensure accuracy and proper submission.

You can reach us through:

• Phone: 9831400677
• Email: admin@kolkatacsc.com
• Website: kolkatacsc.com
• Visit us at our center during business hours

Currently, most of our services are provided at our center. However, for special circumstances and elderly/disabled customers, we may arrange home services. Please contact us to discuss your specific needs.